Terms & Conditions

By accessing or using https://british-firemarshal.co.uk/ and any services, products, or Fire Marshal Training and online Fire Warden courses provided by British Fire Marshal, you confirm you have read, understood, and agree to these Terms & Conditions.

These terms apply to all learners and organisations using our Fire Marshal Course delivery in the UK, including London, with options for Fire Marshal Certificate issuance and Fire Marshal Refresher training. If you do not agree, please do not use the website or purchase any courses. Please also review our Cookie and Privacy information.

British Fire Marshal is a registered British company specialising in Fire Marshal Training, online Fire Warden courses, and fire safety certification. Based in London, we serve learners and organisations throughout the UK and Europe.

• Legal Name: British Fire Marshal Ltd.
• Registration: Companies House - Company No. 17135281
• Location: London, UK
• Website: https://british-firemarshal.co.uk/
• Email: [email protected]

Our Fire Marshal Course platform delivers accredited certification recognised by employers across the UK. Whether you need initial Fire Marshal Training or a Fire Marshal Refresher, our team is committed to providing quality online education that supports Regulatory Reform (Fire Safety) Order 2005 compliance and industry standards.

Full payment is required before accessing any Fire Marshal Course material. Transactions are processed securely through our payment gateway; invoices and receipts are issued electronically immediately after purchase. For corporate bookings in London and across the UK, purchase orders may be accepted subject to prior agreement.

• Currency: Prices for Fire Marshal Training are listed in GBP unless stated otherwise, reflecting our base in the UK.
• Bulk discounts: A 10% discount is applied automatically for 10+ courses, or 20% for 50+ Fire Marshal Course places - ideal for organisations rolling out Fire Marshal Training across teams.
• Vouchers: Discount codes and vouchers must be applied and validated at checkout. Government or employer funding (where applicable) should be confirmed before purchase.
• Corporate invoicing: Available for organisations in London, the UK, and internationally requiring formal purchase orders for online Fire Warden training.

Upon successful payment, you will receive instant access to your Fire Marshal Training modules. Your Fire Marshal Certificate will be available for download upon successful completion of all assessments.

1. Access to online Fire Warden materials is time-bound as stated on each course page and by your subscription type.
2. Unauthorised sharing, copying, recording, or redistribution of materials, videos, or assessments is prohibited.
3. You are responsible for keeping your login credentials secure and for all activity under your account.
4. You must be legally entitled to access our website and systems from your jurisdiction.

Our platform is optimised for desktop and mobile, enabling flexible access to Fire Marshal Training across the UK and London. Availability may vary during maintenance windows.

All course content, media, software, copy, graphics, and assessments are the exclusive intellectual property of British Fire Marshal. Purchasing a course grants a limited, non-exclusive, non-transferable, revocable licence for the named learner; it does not transfer ownership or grant rights beyond the stated licence.

Content includes but is not limited to: Fire Marshal Course (including Fire Marshal Refresher and Fire Warden modules), and related fire safety modules as made available from time to time.

All trademarks, names, and logos displayed are the property of British Fire Marshal or their respective owners. No licence to use any trademark is granted without prior written consent. This includes our course branding for Fire Marshal Training, Fire Marshal Course materials, and all associated Fire Marshal Certificate designs.

Our brand identity represents quality online Fire Warden education trusted across London, the UK, and Europe. Unauthorised use of our trademarks in connection with competing Fire Marshal services or misleading representations is strictly prohibited.

We strive to maintain accurate information and reliable availability for all Fire Marshal Training services. However, our website and courses are provided on an "as-is" and "as-available" basis, without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, or non-infringement), to the maximum extent permitted by law.

British Fire Marshal is not liable for any direct, indirect, or consequential loss, damage, injury, delay, or expense arising from use of, or inability to use, our Fire Marshal Course, online Fire Warden platform, or related materials, including technical interruptions or errors. Our course covers fire safety theory and awareness; any hands-on extinguisher use may require separate practical training, and fire risk assessment remains the duty of the responsible person. Nothing in these Terms limits liability that cannot be limited under applicable law.

While our Fire Marshal Training is designed to support Regulatory Reform (Fire Safety) Order 2005 compliance in London, the UK, and beyond, employers remain responsible for assessing training suitability for their specific workplace requirements.

We reserve the right to suspend, modify, or terminate accounts that violate these terms. This protects the integrity of our Fire Marshal Training platform and ensures fair access for all learners completing Fire Marshal Course certification.

Account suspension may occur if you:

• Attempt to cheat, manipulate, or circumvent Fire Marshal Training assessments.
• Share login credentials or allow others to access your online Fire Warden account.
• Copy, record, or redistribute Fire Marshal Course content without authorisation.
• Act in conflict with our commercial interests, including collaboration with competitors misusing access.
• Engage in abusive, threatening, or inappropriate behaviour toward staff or other learners.

Suspended accounts are not reinstated and are not eligible for refunds. Any Fire Marshal Certificate issued may be invalidated. Learners in London, the UK, and internationally are expected to complete Fire Marshal Training honestly and in accordance with these terms.

If any section here conflicts with a course-specific policy or module guidance for Fire Marshal Training, the more specific policy shall take precedence for that course or module. This applies to all Fire Marshal Course variants, including online Fire Warden training, Fire Marshal Refresher, and any specialised modules.

Specific precedence rules:

• Course-specific access periods override general access terms for online Fire Warden training.
• Assessment requirements stated on individual Fire Marshal Course pages take priority.
• Corporate or group agreements for Fire Marshal Training in London and the UK may include additional terms that supplement these conditions.
• Fire Marshal Refresher renewal requirements may vary based on employer policy and fire safety guidance.

When in doubt, the most recently published policy for your specific Fire Marshal Course applies. Contact our support team for clarification on any terms affecting your Fire Marshal Certificate.

If any provision of these Terms & Conditions is found unenforceable by a court or regulatory authority, that provision will be modified to the minimum extent necessary or removed entirely. The remainder of the terms will continue in full force and effect.

This severability clause ensures:

• Your Fire Marshal Training experience remains protected regardless of legal changes in the UK or elsewhere.
• Your Fire Marshal Certificate validity is unaffected by any term found unenforceable.
• Access to online Fire Warden courses continues under the remaining valid provisions.
• Corporate agreements for Fire Marshal Course delivery in London and throughout the UK remain binding under enforceable terms.

The unenforceability of one provision does not affect the validity of any other provision. Your rights to complete Fire Marshal Training and receive your Fire Marshal Cert are preserved.

We reserve the right to select our customers. Our support (email/phone/live chat) is a complimentary service provided to assist learners completing Fire Marshal Training across London, the UK, and internationally. We may refuse service where users display rude, offensive, or inappropriate conduct toward staff.

Our support team is here to help you successfully complete your Fire Marshal Course, obtain your Fire Marshal Certificate, and answer questions about online Fire Warden delivery. We appreciate respectful communication as we work together toward your certification goals.

These Terms & Conditions are governed by the laws of England and Wales. All disputes relating to Fire Marshal Training, Fire Marshal Course access, or Fire Marshal Certificate issuance are subject to the exclusive jurisdiction of the courts of England and Wales. As British Fire Marshal is based in London, the laws of England and Wales apply to all transactions regardless of where learners are located.

• Important - No refunds after start: Once a Fire Marshal Course is purchased and you have started the training (accessed modules, content, or assessments), refunds are not possible. Course access is a digital educational service that cannot be returned or reassigned.
• Completed courses and certificates: Once a course is completed or a Fire Marshal Certificate has been generated, the service has been delivered in full and is never refundable, for any reason. A certificate remains valid only while the payment for it remains settled.
• Employer and team purchases: When a company assigns, sends, or activates a course seat for an employee or named learner, that seat is considered activated and delivered and is no longer refundable - even before the learner opens the course. Assigned seats cannot be swapped to another person.
• Expired access: If a course licence expires unused, or a certificate reaches its natural expiry date, no refund or credit is due - the service was available for the entire stated period.
• Before starting a course: If no content has been accessed and no seat has been assigned, you may request a cancellation review within 14 days of purchase. Eligibility is assessed case-by-case and verified against our platform access records.
• After starting a course: Your licence becomes active and uniquely assigned; it cannot be reused, transferred, or reissued to another user.
• Decide carefully: Review the course outline, objectives, and prerequisites before enrolling in Fire Marshal Training.
• Technical issues: We provide troubleshooting and completion support rather than refunds once content has been accessed.

All courses on this platform are digital services delivered online. Your Fire Marshal Course is made available inside your account immediately after payment, and the service is considered delivered in full at the moment you first open the course content. Because of this immediate digital delivery, and in line with Section 13 above, you expressly acknowledge that once you access the training content, your 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (where applicable to consumers) is waived for that course, as permitted for digital content supplied with the consumer's prior express consent.

Proof of delivery and access records

To protect both you and us, and as proof that the service was delivered, our platform automatically records key account and training activity, including:

• The date, time and IP address when you create your account and accept these Terms & Conditions;
• The date, time and IP address when you confirm the start of a course and accept the course start agreement;
• Sign-ins to your account, orders and payments (including the network and device used);
• Course access, module completions, exam or assessment attempts and their results;
• Certificate generation and certificate downloads.

These records are kept securely, are processed under our legitimate interest in preventing fraud and proving service delivery, and are retained in accordance with our data retention policy (detailed activity logs are automatically deleted after a limited period; consent records are retained as legal evidence). By using the platform you acknowledge and consent to this recording.

Chargebacks and payment disputes

• Talk to us first: if you have any concern about a payment, contact [email protected] before contacting your bank. Almost every issue can be resolved quickly and fairly by our support team.
• Evidence will be provided: if a chargeback or payment dispute is raised for a course that our records show was accessed, progressed, completed, or for which a certificate was issued, we will contest the dispute and submit our full access records (timestamps, IP addresses, consents, course activity, exam results and certificate history) to the payment provider and the card issuer as proof of delivery.
• Unfounded chargebacks: raising a chargeback while keeping the benefit of the training (including any certificate obtained) constitutes a breach of these terms. In such cases we reserve the right to invalidate and revoke the related certificate(s), suspend or terminate the associated account, and recover the disputed amount together with any dispute fees imposed on us.
• Certificates remain our property until paid for: a certificate is only valid while the payment for the underlying course remains settled. If payment is reversed, the certificate is automatically void and employers or authorities verifying it will be informed it is no longer valid.

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