Terms & Conditions

By accessing or using https://british-firemarshal.co.uk/ and any services, products, or Fire Marshal Training and online Fire Warden courses provided by British Fire Marshal, you confirm you have read, understood, and agree to these Terms & Conditions.

These terms apply to all learners and organisations using our Fire Marshal Course delivery in the UK, including London, with options for Fire Marshal Certificate issuance and Fire Marshal Refresher training. If you do not agree, please do not use the website or purchase any courses. Please also review our Cookie and Privacy information.

British Fire Marshal is a registered British company specialising in Fire Marshal Training, online Fire Warden courses, and fire safety certification. Based in London, we serve learners and organisations throughout the UK and Europe.

• Legal Name: British Fire Marshal Ltd.
• Registration: Companies House - Company No. 17135281
• Location: London, UK
• Website: https://british-firemarshal.co.uk/
• Email: [email protected]

Our Fire Marshal Course platform delivers accredited certification recognised by employers across the UK. Whether you need initial Fire Marshal Training or a Fire Marshal Refresher, our team is committed to providing quality online education that supports Regulatory Reform (Fire Safety) Order 2005 compliance and industry standards.

Full payment is required before accessing any Fire Marshal Course material. Transactions are processed securely through our payment gateway; invoices and receipts are issued electronically immediately after purchase. For corporate bookings in London and across the UK, purchase orders may be accepted subject to prior agreement.

• Currency: Prices for Fire Marshal Training are listed in GBP unless stated otherwise, reflecting our base in the UK.
• Bulk discounts: A 10% discount is applied automatically for 10+ courses, or 20% for 50+ Fire Marshal Course places - ideal for organisations rolling out Fire Marshal Training across teams.
• Vouchers: Discount codes and vouchers must be applied and validated at checkout. Government or employer funding (where applicable) should be confirmed before purchase.
• Corporate invoicing: Available for organisations in London, the UK, and internationally requiring formal purchase orders for online Fire Warden training.

Upon successful payment, you will receive instant access to your Fire Marshal Training modules. Your Fire Marshal Certificate will be available for download upon successful completion of all assessments.

1. Access to online Fire Warden materials is time-bound as stated on each course page and by your subscription type.
2. Unauthorised sharing, copying, recording, or redistribution of materials, videos, or assessments is prohibited.
3. You are responsible for keeping your login credentials secure and for all activity under your account.
4. You must be legally entitled to access our website and systems from your jurisdiction.

Our platform is optimised for desktop and mobile, enabling flexible access to Fire Marshal Training across the UK and London. Availability may vary during maintenance windows.

All course content, media, software, copy, graphics, and assessments are the exclusive intellectual property of British Fire Marshal. Purchasing a course grants a limited, non-exclusive, non-transferable, revocable licence for the named learner; it does not transfer ownership or grant rights beyond the stated licence.

Content includes but is not limited to: Fire Marshal Course (including Fire Marshal Refresher and Fire Warden modules), and related fire safety modules as made available from time to time.

All trademarks, names, and logos displayed are the property of British Fire Marshal or their respective owners. No licence to use any trademark is granted without prior written consent. This includes our course branding for Fire Marshal Training, Fire Marshal Course materials, and all associated Fire Marshal Certificate designs.

Our brand identity represents quality online Fire Warden education trusted across London, the UK, and Europe. Unauthorised use of our trademarks in connection with competing Fire Marshal services or misleading representations is strictly prohibited.

We strive to maintain accurate information and reliable availability for all Fire Marshal Training services. However, our website and courses are provided on an "as-is" and "as-available" basis, without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, or non-infringement), to the maximum extent permitted by law.

British Fire Marshal is not liable for any direct, indirect, or consequential loss, damage, injury, delay, or expense arising from use of, or inability to use, our Fire Marshal Course, online Fire Warden platform, or related materials, including technical interruptions or errors. Our course covers fire safety theory and awareness; any hands-on extinguisher use may require separate practical training, and fire risk assessment remains the duty of the responsible person. Nothing in these Terms limits liability that cannot be limited under applicable law.

While our Fire Marshal Training is designed to support Regulatory Reform (Fire Safety) Order 2005 compliance in London, the UK, and beyond, employers remain responsible for assessing training suitability for their specific workplace requirements.

We reserve the right to suspend, modify, or terminate accounts that violate these terms. This protects the integrity of our Fire Marshal Training platform and ensures fair access for all learners completing Fire Marshal Course certification.

Account suspension may occur if you:

• Attempt to cheat, manipulate, or circumvent Fire Marshal Training assessments.
• Share login credentials or allow others to access your online Fire Warden account.
• Copy, record, or redistribute Fire Marshal Course content without authorisation.
• Act in conflict with our commercial interests, including collaboration with competitors misusing access.
• Engage in abusive, threatening, or inappropriate behaviour toward staff or other learners.

Suspended accounts are not reinstated and are not eligible for refunds. Any Fire Marshal Certificate issued may be invalidated. Learners in London, the UK, and internationally are expected to complete Fire Marshal Training honestly and in accordance with these terms.

Fair use of your account and the course player

Every learner account on British Fire Marshal is personal. A purchased course is a licence for one named learner, because the certificate carries that name and an employer relies on it. The platform reads how an account is used (devices, openings, pace) and enforces the following rules automatically, with a person reviewing every decision you ask us to look at.

1. One account is one person. Sign in details are never shared. A colleague, a family member or an employee who needs the training needs their own account and their own course. The right way is free and takes two minutes: signed in, open For employers in the menu, press Instructions (/employer/consulting), download the Employer Manual Guide (PDF) and follow its steps: add each person with their own email address, buy their course and assign it to them, and each of them studies in their own account and receives a certificate in their own name.
2. Your own devices, one at a time. An account may be used on up to 6 devices inside 30 days (for example a phone, a laptop and a work computer). A device past that line is refused at sign in; the account owner receives an email with a one click approval if the device is theirs. The course is studied on one device at a time: when a second device opens it, the first is signed out, and repeated changes of device within a day are treated as a shared login.
3. Open the course, do not reopen it. Progress saves itself after every slide. A course opened 20 times in one day pauses until midnight and opens again on its own; a burst of openings may ask you to confirm you are a person before the next one.
4. A person reads the course. Scripts, download tools, headless browsers, recordings and any copying of the slides or assessments are prohibited. An automated client and confirmed scraping of the material are blocked permanently on the account, its devices and its addresses; suspected scraping closes the courses until a person has reviewed it.
5. Devices identify use, not addresses alone. We know that a phone on a mobile network changes address during the day; an address change on its own is never treated as misuse.

What happens when the rules are broken. The account is told first: a notice on the dashboard and by email, then a warning that must be acknowledged before the next course. Repeated or clear misuse pauses course access for 14 days; a further breach pauses it for 60 days. A pause for a shared login also replaces the password, and only the address on the account receives the link to set a new one. During a pause the dashboard, invoices and earned certificates stay available and progress is kept. Course time lost to a pause caused by misuse is not refunded. Every notice carries an Ask for a review option: the platform reads the account again at once and answers by email, lifting the pause when the evidence no longer holds and keeping it when it does; you may also contest a decision in writing to our support address.

Closure of the account. The third breach inside 180 days, the use of an automated client, and confirmed copying or cloning of the course material close the account permanently: access to the platform ends on every device and network, the devices and connections used for automated access or copying are blocked, and a new account opened to continue the same use is closed in the same way. Courses and certificates on a closed account are forfeited and no refund is made for them, because the closure follows a breach of these terms by the account holder. The closure is final; the account holder is told the reason by email and may write to us once if the account was used by someone else without their knowledge.

If any section here conflicts with a course-specific policy or module guidance for Fire Marshal Training, the more specific policy shall take precedence for that course or module. This applies to all Fire Marshal Course variants, including online Fire Warden training, Fire Marshal Refresher, and any specialised modules.

Specific precedence rules:

• Course-specific access periods override general access terms for online Fire Warden training.
• Assessment requirements stated on individual Fire Marshal Course pages take priority.
• Corporate or group agreements for Fire Marshal Training in London and the UK may include additional terms that supplement these conditions.
• Fire Marshal Refresher renewal requirements may vary based on employer policy and fire safety guidance.

When in doubt, the most recently published policy for your specific Fire Marshal Course applies. Contact our support team for clarification on any terms affecting your Fire Marshal Certificate.

If any provision of these Terms & Conditions is found unenforceable by a court or regulatory authority, that provision will be modified to the minimum extent necessary or removed entirely. The remainder of the terms will continue in full force and effect.

This severability clause ensures:

• Your Fire Marshal Training experience remains protected regardless of legal changes in the UK or elsewhere.
• Your Fire Marshal Certificate validity is unaffected by any term found unenforceable.
• Access to online Fire Warden courses continues under the remaining valid provisions.
• Corporate agreements for Fire Marshal Course delivery in London and throughout the UK remain binding under enforceable terms.

The unenforceability of one provision does not affect the validity of any other provision. Your rights to complete Fire Marshal Training and receive your Fire Marshal Cert are preserved.

We reserve the right to select our customers. Our support (email/phone/live chat) is a complimentary service provided to assist learners completing Fire Marshal Training across London, the UK, and internationally. We may refuse service where users display rude, offensive, or inappropriate conduct toward staff.

Our support team is here to help you successfully complete your Fire Marshal Course, obtain your Fire Marshal Certificate, and answer questions about online Fire Warden delivery. We appreciate respectful communication as we work together toward your certification goals.

These Terms & Conditions are governed by the laws of England and Wales. All disputes relating to Fire Marshal Training, Fire Marshal Course access, or Fire Marshal Certificate issuance are subject to the exclusive jurisdiction of the courts of England and Wales. As British Fire Marshal is based in London, the laws of England and Wales apply to all transactions regardless of where learners are located.

• Important - No refunds after start: Once a Fire Marshal Course is purchased and you have started the training (accessed modules, content, or assessments), refunds are not possible. Course access is a digital educational service that cannot be returned or reassigned.
• Completed courses and certificates: Once a course is completed or a Fire Marshal Certificate has been generated, the service has been delivered in full and is never refundable, for any reason. A certificate remains valid only while the payment for it remains settled.
• Employer and team purchases: When a company assigns, sends, or activates a course seat for an employee or named learner, that seat is considered activated and delivered and is no longer refundable - even before the learner opens the course. Assigned seats cannot be swapped to another person.
• Expired access: If a course licence expires unused, or a certificate reaches its natural expiry date, no refund or credit is due - the service was available for the entire stated period.
• Before starting a course: If no content has been accessed and no seat has been assigned, you may request a cancellation review within 14 days of purchase. Eligibility is assessed case-by-case and verified against our platform access records.
• After starting a course: Your licence becomes active and uniquely assigned; it cannot be reused, transferred, or reissued to another user.
• Decide carefully: Review the course outline, objectives, and prerequisites before enrolling in Fire Marshal Training.
• Technical issues: We provide troubleshooting and completion support rather than refunds once content has been accessed.

All courses on this platform are digital services delivered online. Your Fire Marshal Course is made available inside your account immediately after payment, and the service is considered delivered in full at the moment you first open the course content. Because of this immediate digital delivery, and in line with Section 13 above, you expressly acknowledge that once you access the training content, your 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (where applicable to consumers) is waived for that course, as permitted for digital content supplied with the consumer's prior express consent.

Proof of delivery and access records

To protect both you and us, and as proof that the service was delivered, our platform automatically records key account and training activity, including:

• The date, time and IP address when you create your account and accept these Terms & Conditions;
• The date, time and IP address when you confirm the start of a course and accept the course start agreement;
• Sign-ins to your account, orders and payments (including the network and device used);
• Course access, module completions, exam or assessment attempts and their results;
• Certificate generation and certificate downloads.

These records are kept securely, are processed under our legitimate interest in preventing fraud and proving service delivery, and are retained in accordance with our data retention policy (detailed activity logs are automatically deleted after a limited period; consent records are retained as legal evidence). By using the platform you acknowledge and consent to this recording.

Chargebacks and payment disputes

• Talk to us first: if you have any concern about a payment, contact [email protected] before contacting your bank. Almost every issue can be resolved quickly and fairly by our support team.
• Evidence will be provided: if a chargeback or payment dispute is raised for a course that our records show was accessed, progressed, completed, or for which a certificate was issued, we will contest the dispute and submit our full access records (timestamps, IP addresses, consents, course activity, exam results and certificate history) to the payment provider and the card issuer as proof of delivery.
• Unfounded chargebacks: raising a chargeback while keeping the benefit of the training (including any certificate obtained) constitutes a breach of these terms. In such cases we reserve the right to invalidate and revoke the related certificate(s), suspend or terminate the associated account, and recover the disputed amount together with any dispute fees imposed on us.
• Certificates remain our property until paid for: a certificate is only valid while the payment for the underlying course remains settled. If payment is reversed, the certificate is automatically void and employers or authorities verifying it will be informed it is no longer valid.

Your account is a working space, not an archive. This section explains how long each item stays visible in your account and what happens afterwards. Nothing here shortens the validity of a certificate: every certificate stays valid for its full term and can be checked at any time on our public certificate verification page.

Reviewing a finished course

When you complete a course and your certificate is issued, you keep free access to the course material for a year from the date of issue, so you can review it as often as you like. After that period the course and its certificate are no longer displayed in your account.

Downloading your certificate

Your certificate is emailed to you the moment it is issued and can be downloaded from your account for the same a year. We recommend saving a copy. While a certificate is valid it can also be checked and downloaded at any time on our public certificate verification page by entering the certificate number printed on it. In the 30 days before a certificate expires it returns to your account with a renewal option, and after the expiry date it remains visible as an expired record for up to a year unless you renew. Buying the same course again replaces the earlier record: the expiring or expired certificate leaves your account once the new course takes its place, and no further expiry reminders are sent for it.

Courses that are not completed

There is no deadline to start a course you have bought. A course that has not been completed within a year of the purchase date is, however, removed from the account, whether the account belongs to an individual learner or to a company, and the purchase is not refundable at that point. We encourage you to complete your training well within this period.

Invoices

Every invoice is emailed to the buyer when payment is made, and we recommend keeping that email. Individual learners can open the invoice from that email for a year; company accounts that register employees or buy for a company keep an Invoices page in their account that lists the orders of the last a year.

Employer accounts

An employer sees, for each employee it has registered, only the courses it bought and assigned to that person, together with the certificates earned on those courses, and keeps that record until each certificate expires. Courses an employee buys personally are never shown to an employer. A course assigned to you by your employer is for you to complete and cannot be assigned onward to anyone else.

Inactive accounts

An account whose last certificate expired more than 2 years ago, with no new purchase and no sign in since, is deleted for inactivity, without notice. An account that has never held a course is deleted 2 years after it was created, or after a year when its email address was never confirmed. Paid invoices are kept for the period company law requires. A deleted account can be created again at any time.

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